Shipping & Returns
Shipping Policy
All Petaline Co. pieces are made to order and thoughtfully produced just for you.
Production Time:
3–7 business days
Shipping Time (after production):
• U.S.: 3–7 business days
• International: 7–21 business days (varies by location)
You will receive a tracking number as soon as your order ships.
Please note: During holidays or high-volume periods, production times may be slightly extended.
Return & Exchange Policy
Because each item is made to order, we do not accept returns or exchanges for:
• Incorrect size selection
• Buyer’s remorse
• Minor color variations due to screen differences
However, your happiness matters to us.
If your item arrives damaged, misprinted, or defective, please contact us within 7 days of delivery with:
• Your order number
• Clear photos of the issue
We will gladly send a replacement at no cost to you.
Order Issues
If your package is lost in transit or arrives significantly delayed, please reach out so we can assist.